Service Quality
Expert advisory on claims against electricity distributors and regulator ASEP. We defend your rights as an energy consumer.
What's included
Effective Defense of Your Energy Rights
Claims successfully resolved
Favorable resolution rate
Millions recovered for clients
Average days to resolution
How It Works
Case Review
We analyze your billing history, contracts, and the reported incident with the distributor.
Documentation
We gather technical evidence: measurements, quality records, applicable standards.
Filing
We prepare and file the formal claim with the distributor (ENSA/Naturgy) or ASEP.
Follow-up
We manage the complete process through resolution, including appeals if necessary.
Comparison: Without Representation vs. With Teravolta
The difference between facing the distributor alone or with expert representation is dramatic.
Success Rate
~15% of claims resolved
Success Rate
94% favorable resolution
Resolution Time
6-12 months without follow-up
Resolution Time
30-45 days average
Compensation
Minimal or no recovery
Compensation
Average recovery of $6,200
Process
Confusing system navigation
Process
Complete professional management
Deep Knowledge of the Regulatory System
We master the legal and regulatory framework of Panama's electricity sector to build solid cases that protect your rights.
Regulatory Analysis
Detailed evaluation of applicable ASEP regulations: tariff resolutions, service quality standards, and consumer protections.
Claim Preparation
Building complete technical files with documentary evidence, quality measurements, and solid regulatory argumentation.
ASEP Representation
Professional representation at hearings, filing of appeals, and follow-up on resolutions before the regulatory body.
Claim Types
Overbilling, prolonged outages, poor voltage quality, equipment damage, improper charges, and violations of current regulations.
No Upfront Cost — You Only Pay If We Win
Our results-based fee model eliminates financial risk for you. We align our interests with yours.
Free Evaluation
We analyze your case at no cost: reviewing bills, service history, and documentation to determine claim viability.
Results-Based Fees
We only charge a percentage of the compensation obtained. If we don't recover anything, you don't pay anything.
Full-Service Management
Includes all representation: documentation, filing with distributor, escalation to ASEP, and follow-up through final resolution.
Key Benefits
ASEP Knowledge
Direct experience with regulatory body procedures and resolutions.
Technical Analysis
Service quality measurements according to current Panamanian standards.
Full Representation
We represent you throughout the process: from filing to appeal.
ENSA & Naturgy Cases
Experience with both of Panama's main distributors.
Compensations
We manage compensations for outages, overbilling, and poor quality.
No Upfront Cost
Results-based fee model: you only pay if we win your case.
Frequently Asked Questions
We handle claims for overbilling, service interruptions, poor voltage quality, equipment damage from electrical failures, and improper charges.
The ASEP process typically takes between 30 and 90 days, depending on case complexity and the distributor's response.
We handle gathering technical evidence. You just need your billing history and a description of the problem.
We escalate to ASEP as the regulatory body. We have experience in appeals and dispute resolution processes.
Ready to Transform Your Energy Management?
Request a personalized quote and discover how much you can save.